Jnc09/13/2024

Horrible! Wanted to change the clearly defined car deliver terms, then we had to put up with angry, obscene, bullying, out of control ranting from the rep on the phone. Strongly advise to tell your auto broker before you engage them to find a carrier, that you will NOT accept EE TRANSPORT. Follow up with a link to these reviews.

Darren11/13/2023

I hired Nexus Auto Transport and spoke to a representative who assured me that they used their own drivers and trucks to deliver all vehicles. The driver who came to pick up my vehicles told me all online transport companies tell that lie to get your business and that he is dispatched by another broker, EE Transport Inc. My vehicles were scheduled for pickup on 07/03/2023 with an estimated delivery of 07/08/2023. The driver called me and said that he arrived in town early and asked if he could pick up the vehicles 3 days early because it would save EE Transport Inc. from having to pay him to wait in a hotel. I agreed only after the driver ensured me that my vehicle would not be delivered early as I was flying in town only the night before the scheduled delivery. The driver picked up my vehicles and called the next day saying the vehicles would be delivered 3 days earlier. He had the dispatcher from EE Transport call me who said I had had a choice of the early delivery or a week late delivery. When I complained he actually started cursing at me over the phone saying, “my driver is not your dog you will get your vehicle when we want”, threatened to drop my vehicles off and leave them on the side of the road, and hung up on me. I called Nexus Auto Transport and explained what was happening. They contacted EE Transport Inc. who told them the truck was damaged and needed to be repaired so the delivery would be delayed a week. I told Nexus Auto that it was obviously a lie as I had just spoken with EE Transport Inc. 10 minutes prior and they didn’t mention anything about the truck being damaged. Until my vehicles were delivered, a week late, I had to use mass transit. The same driver showed up and unloaded my vehicles with no apologies or anything. And he was driving the same truck, with no damage. My advice is if you find out the driver works with EE Transport Inc. RUN THE OTHER WAY!

Bin06/11/2022

Shipped a car with this company from Boston to Florida. Their transport truck broke down in Georgia. The driver remove my vehicle from the carrier and drove 160 mile round trip to pick up a part to fix the truck. It was done without permission. Used a half of tank of gas. Damaged my bumper and license. When ask if he used my vehicle he told me that he was allowed to use it for up to 150 if needed and that he didn’t know why my car was damaged. That auto transport company should have told. All of this was a lie. I reported them to the transport company which refunded me some of my money. DO NOT USE THIS COMPANY!!! I would give negative stars if I was able. WORST COMPANY EVER!!!!!!

Bob Firment05/05/2022

Very smooth transaction. Good communication. Delivered on the scheduled date for the agreed upon price.

Fernando03/06/2022

The driver was so disrespectful. He doesn’t care about customer service or laws. He keeps yelling. He doesn’t take criticism in professional level. They threatened me about keeping my car in their “imaginary” storage when I asked why it wasn’t delivered in promised date.

case martin/book08/24/2021

damaged my vehicle ( $ 100,000 vintage mustang ) wont return calls or provide insurance company information . FLY BY NIGHT operation stay away from these THIEVES

Shawn03/14/2021

DO NOT....I REPEAT....DO NOT DO ANY BUSINESS WITH THESE FOLKS! STARTED OFF GREAT UNTIL MY TRUCK WAS PICKED UP! MY VEHICLE WAS SCHEDULED FOR PICK UP 4 DIFFERENT TIMES THAT DAY! ONCE IT WAS FINALLY PICKED UP, I ASKED DRIVER TO TAKE PICTURES SO I KNOW HE HAS IT! HE SENT ME PHOTOS OF MY VEHICLE IN A RANDOM PARKING LOT 3AM WITH A TEXT MESSAGE SAYING JES GOING TO SLEEP! I ASKED THE DRIVER WHY ISN'T MY VEHICLE SECURED ON HIS TRAILER! I GOT NO RESPONSE! NOW I GETTING NERVOUS! THAT'S WHEN THINGS WENT SOUTH! YES, I CALLED THE BROKER AND THE OWNER OF THE COMPANY! I WANT ANSWERS! THE DRIVER WAS SO RUDE WITH A NASTY ATTITUDE! TOLD ME NOT TO CONTACT HIM HE WILL CALL ME ONCE MY VEHICLE IS DELIVERED! ALL I WANTED TO KNOW IS WHY ISN'T MY VEHICLE SECURED AND LOADED ON THE TRAILER! I HAVE EVERY RIGHT TO CHECK THE STATUS OF MY VEHICLE IN ROUTE! ONCE THE DRIVER ARRIVED, WE ARGUED AND HE TOLD ME HE ISN'T GIVING ME MY VEHICLE HES GOING HOME! I CRIED! HE THEN CALLED ME BACK AND SAID I HAVE 10MINS TO MEET HIM AND IM GOING TO SIGN ALL HIS PAPERWORK OR HE IS LEAVING! ONCE I MET HIM, I SIGNED THE INVOICE AND GAVE HIM THE REMAINING BALANCE! HE THEN WANTED ME TO SIGN A LETTER SAYING DRIVER ISN'T RESPONSIBLE FOR DAMAGES! I KINDLY ASKED HIM LETS DO AN INSPECTION ONCE HE DROPS MY VEHICLE! HE THEN YELLS AND CURSE AND TOLD ME HE ISN'T GIVING ME **** AND NEVER CALL HOM AGAIN AND DROVE OFF! MIND YOU MY VEHICLE NEVER CAME OFF THE TRAILER! WHO AGREES TO THE DRIVER NOT BEING RESPONSIBLE FOR DAMAGES WITHOUT EVEN INSPECTION IT!? SO I CHASED HIM FOR MORE THAN 30MILES AND CALLED THE POLICE! HE WANTED TO KEEP MY VEHICLE IN STORAGE! LUCKY I HAD THE LAW ON MY SIDE! THE POLICE SAW THAT I SIGNED HIS INVOICE! HE WAS ORDERED TO COMPLETE THE JOB AND BRING IT TO ITS DROP OFF LOCATION! WHAT SAVED HIM WAS HE WAS OVER HIS DRIVING PRIVILEGE FOR THE DAY! SO OF COURSE HE HAD TO HAND OVER MY KEYS! THANK GOD I CALLED THE POLICE! I FILED A COMPLAINT WITH BBB! MAKE SURE YOU RESEARCH THIS HORRIBLE COMPANY!

Vicente01/18/2021

Worst auto transport company. We sent a car to Boston, MA and it was scheduled to be delivered on Saturday 1-16. 2 Days later, the car had not been delivered and when questions about it the driver said he would keep the car in storage until we guaranteed no claim would be made on the vehicle. DO NOT USE THESE GUYS. EXTREMELY RUDE, DISRESPECTFUL AND DISHONEST.

12/07/2020

HORRIBLE!!! RUDE!! Threatened to put my car in storage. Spoke to me in such foul language and charged me $150 more at drop off. DO NOT USE!!!!

KAMURAN BAYRASLI06/12/2020

THIS COMPANY AND DRIVER YURIY BONDARI IS THE WORST! RUDE AND NASTY AND UNPROFESSIONAL. DO NOT USE THEM!! BLAMED ME FOR THE DAMAGE TO THE CAR THEY DELIVERED, THAT THEY DAMAGED. THEY ARE SCUM!!!